Returns & Refunds policy

At Ankam Luxe, we take pride in delivering high-quality artificial jewellery crafted with care. If, for any reason, you are not completely satisfied with your purchase, we offer a 5-day return or exchange policy, subject to the terms below.

5-Day Return Window

• Returns or exchanges are accepted within 5 days from the date of delivery.

• Requests raised after 5 days will not be eligible.

Eligibility for Return / Exchange

To qualify, the product must:

• Be unused, unworn, and in original condition

• Have original packaging, tags, and invoice intact

• Show no signs of damage, alteration, or wear

Non-Returnable Items

The following items are not eligible for return or exchange:

• Earrings (for hygiene reasons)

• Customized or made-to-order jewellery

• Products purchased during clearance or sale events

• Items damaged due to misuse, water exposure, perfume, or improper storage

How to Request a Return or Exchange

1. Contact our support team within 5 days of delivery

2. Share:

   • Order ID

   • Reason for return/exchange

   • Clear product images (if requested)

3. Once approved, return instructions will be shared

Return Shipping

• Return shipping charges are to be borne by the customer unless the item received was damaged or incorrect.

• We recommend using a reliable courier service with tracking.

Refund Process

• After the returned product passes quality inspection, the refund will be processed within 7–10 business days.

• Refunds will be credited to the original payment method.

• Shipping charges (if any) are non-refundable.

Exchange Policy

• Exchanges are subject to product availability.

• If the replacement product is unavailable, a refund will be initiated as per policy.

Damaged or Incorrect Product

If you receive a damaged or incorrect item:

• Inform us within 48 hours of delivery

• Share clear images/videos of the product and packaging

• We will arrange a replacement or refund at no extra cost

Contact Us

For all return or exchange queries, please reach out to our customer support team through the Contact Us page on our website.

Ankam Luxe reserves the right to approve or reject returns that do not meet the above conditions.